Privacy policy

INTRODUCTION

Benvenuti is obliged to protect the privacy of buyers and users of the website and guarantees that the data left here by the buyer or website user will be used, stored and processed in compliance with the intention for which they were collected and within the limits of the valid regulations.

Benvenuti will take reasonable technical and organizational measures of precaution so as to prevent the loss, abuse or alteration of the personal data of buyers. 

The data you have entrusted us with will not be delivered to an unauthorized third persons and they will be treated in compliance with valid General Data Protection Regulation (GDPR). Authorized employees of Benvenuti are exclusively the persons authorized to have insight in the collected data, and the persons in charge of processing with whom the relation is regulated pursuant to the General Data Protection Regulation. All employees at Benvenuti are aware of the importance of keeping of the data confidentiality and have the liability for observance of this Privacy Policy.

Since you use our web application, we understand that you have previously read and agreed to the general conditions of use and sale and agreed to the privacy policy.

This Privacy Policy shall inform you on the type of personal data that are processed, on legal basis and purpose of the processing of personal data, rights of the personal data holder, on the persons in charge of handling and processing of personal data, time period during which Your data are kept and amendments to this Privacy Policy.

In the continuation we shall inform You on the manner we process Your personal data.

DATA ON THE ENTITY HANDLING THE DATA

Responsibility for personal data processing in the capacity of the entity in charge of handling the data is borne by:

Online web shop provided by BUS Computers d.o.o.
Full company name: BUS Computers d.o.o.
Address: Nemanjina 36, Kikinda 23300 Serbia
Reg.Nr.: 08732752
VAT Nr.: 100710723

LEGAL BASIS AND PURPOSE OF PROCESSING

According to the General Data Protection Regulation (GDPR) PERSONAL DATA are all data referring to a natural person whose identity is designated or may be designated; natural person whose identity may be designated is the person who may be identified directly or indirectly, especially using identifiers, such as name, ID number, data on location, network identifier or via one or several factors belonging to physical, physiological, genetic, mental, economic, cultural or social identity of this natural person.

REGISTRATION AND ACCOUNT SET-UP

You may use our online store as a “Registered user”.

For the registration and set up of a user profile we need the following personal data: name and surname, e-mail address, phone number, address and place of residence, postcode, sex, birthdate and password.

Benvenuti shall process the stated data on registered user for the following purposes:

  • In order to respond to your inquiry or request and provide the best possible service,

  • In order to process Your order, for instance, in order to inform You on the status of Your order and time of delivery; in order to respond to potential requests with regards to the order, e.g. to potential questions on the product composition, etc;

  • For the purpose of the execution of our obligations from the contractual relation with You via our online store;

  • In order to enable You to submit claims and refunds in online store;

  • In order to enable You to replace the goods;

  • In order to provide You with various payment methods;

  • In order to enable You to get the refund;

  • In order to enable You to have the experience of the most effective manner of presentation of the content at the website;

Your Benvenuti account is available only after the signing up to Benvenuti web location with exact sign-in data, i.e. email address of the registration and password -therefore we ask you to keep these data and use security (complex) passwords. We recommend that in choosing the combination of signs for password you certainly combine capital and small letters, numbers and to create a password consisting of at least 6 signs. We recommend also to change the password at least once per year. Benvenuti does not have the access to password, so the user is exclusively responsible for the protection of the password.

Every user is responsible for the correctness and accuracy of all information entered to Benvenuti website.

The user guarantees exclusive personal management of the account or via authorized person.

DELIVERY OF PRODUCTS ORDERED AT ONLINE STORE

Personal data of contact person for delivery, i.e. name and surname, address of the delivery and phone number which we obtained from You by the confirmation of the order, are shared with our logistic partners (Post export) in order to prepare products from Your order and deliver them to the address according to your request. Business partners are authorized to use these data and contact You exclusively for the purpose of the delivery of individual parcels.

Your PDF tickets will be sent to email. Also, immediately after ordering, you can download your PDF tickets from the site, on the final page of the ordering. Keep your tickets carefully after printing and bring the printed ticket to the event.

PAYMENT AT ONLINE STORE

All payments will be effected in Serbian currency – dinar (RSD). The amount your credit card account will be charged for is obtained through the conversion of the price in Euro into Serbian dinar according to the current exchange rate of the Serbian National Bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site.

In case of return of goods and refund the customer who has previously paid with some of the payment card, in part or fully, regardless of the reason for the return,Benvenuti obliged to refund only through VISA, EC / MC and Maestro payment methods, which means that the bank will on the request of the seller perform refund on the card user’s account. 

The data from Your credit and debit cards, which you enter in order to make the payment at our online store are not accepted and processed at our systems. The processing occurs at the systems and technical and under legal responsibility of our partners for online payments (Banca Intesa and Paypal), and we just get the information on the transaction status.

Benvenuti never gets in touch with comprehensive data on Your payment card.

The form for entrance of payment data is secured by SSL transport code of the greatest reliability.

Security of the data in purchase is guaranteed by our partners for online payment by having the complete payment process taking place at the pages of Banca Intesa and PayPal. Not for a moment the data on payment card are available to our system.

COOKIES

Cookie is a text file set by the webserver to your hard disk. Cookies cannot be used to initiate the program or delivery of malicious software to Your computer.

We use cookies so that this web page would operate regularly and that we would be in the condition to improve pages with the aim of the improvement of Your user experience, personalization of the content and ads, provision of specific technical characteristics to you and thus providing you with positive user experience.

Read our Cookie Policy in order to learn more about our cookie use.

AMENDMENTS TO THE PRIVACY POLICY

The statement hereby on the data protection may be altered occasionally in order to be harmonized with the actual state and legal regulations.

All amendments we may make in the privacy policy in future will be published at this page.

ALL CONTRACTS CONCLUDED THROUGH THIS SITE ARE GOVERNED BY THE LAWS OF REPUBLIC OF SERBIA.