Terms of use

The general terms and conditions of the Benvenuti Internet Store are determined by the conditions of purchase and sale of products. The general terms of businesses of the Internet Store are determined by areas that you can access by clicking on the desired area, all in accordance with the Customer Protection Law  and the International Code of Electronic Commerce.


You can pay for your order using the following payment cards: Visa, Visa Electron, MasterCard, Maestro, Amex, American Express. Your payment card must be approved for online (Internet) payments by the issuing bank.

When you select this payment method during the online ordering procedure, you will be transferred to the Banca Intesa webpage,which is protected and secure for this payment method. Your payment card details will not be disclosed to our system at any point.

The following data will be requested on this webpage:

Card number,Expiration date, and CVC2/CVV2 code, all of which you can find on your payment card

When entering payment card data, the confidential information is transferred through the public network in an encrypted form using the SSL protocol and PKI system as the state of the art encryption technologies.

Data security during online shopping is guaranteed by the payment card processor Banca Intesa Belgrade, wherefore the entire payment process is conducted on the Bank’s webpage.

Our system has no access to payment card details at any time.

The data entry and verification are conducted exclusively by and between the card holder/user and Banca Intesa, and the online seller has no access to the data exchanged.

Payments may be made with cards issued by local and foreign banks.

Paying in foreign currency is not enabled for Serbian citizens, but only in Serbian dinars (RSD).

All payments will be effected in Serbian currency – dinar (RSD). The amount your credit card account will be charged for is obtained through the conversion of the price in Euro into Serbian dinar according to the current exchange rate of the Serbian National Bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site.

Payments are to be made by the card holder only.

In case of any inconveniences on the Buyers’ behalf, the Buyer is held responsible for all damage (financial and law-abiding).

In case of returns or refunds concerning the goods paid for by the Buyer with a payment card, in whole or in part and regardless of the reason for the return, is held responsible to effect the refund exclusively through the VISA, EC/MC, and Maestro payment methods. This means that at the Seller’s request the relevant bank will conduct the refund to the bank account of the cardholder.

General conditions of acceptance of payment cards:

Online web shop provided by BUS Computers d.o.o.
Full company name: BUS Computers d.o.o.
Address: Nemanjina 36, Kikinda 23300 Serbia
Reg.Nr.: 08732752
VAT Nr.: 100710723


In order to prevent fraud, in certain circumstances (if the transaction proves to be suspicious) Benvenuti may require additional information from the buyer – a card scan with four last digits visible.

If you do not accept the above conditions, you can request return of money and it will be refunded to the account from which the payment was made.

Return / exchange of tickets:

An exception to the Consumer Protection Act is that the buyer is not entitled to refund the tickets within 14 days of the date of the ticket purchase. Tickets can only be refunded if the event is canceled / postponed. If the event is canceled / postponed, the ticket will be canceled and money will be returned to the account from which the payment was made. In the case of a refund, the amount of the ticket price will be refunded to the buyer, excluding any service charges.

In the event of cancellation, delay, or any other program changes, no refunds shall be made for contingent expenses (e.g., transport, hotel accommodation, delivery costs, etc.). 

Data security:

User accepts that personal data may be electronically processed by Benvenuti for the purposes of executing the service. In accordance with legal provisions, the user accepts that his information can be transmitted to partner companies (mother and/or daughter companies or branch offices), as well as to organizers of particular events for which tickets are purchased.


Seller reserves the right to change these terms without first informing its customers. Every customer,  when ordering a product, can check current conditions.